quicktime may not show you that the download is in progress ... but it might be downloading anyway, and you really have no problem! so please be patient. the download of the high resolution version could take up to 20 minutes. if you are using the safari web browser then click the 'window' menu and choose the 'downloads' option to view the list of current and completed downloads.

if the download fails, try again but this time hold down the option key while clicking on the download link. (see the confirmation email to find this link.)

make sure that you have a high-speed internet connection.

make sure that your firewall is disabled.

 

pc users

make sure that you have a high-speed internet connection.

disable your firewall.

note that the download of the high-resolution version could take up to 20 minutes.

if the download fails, see the confirmation email and use the link to try again. note however that this link is only valid for approximately 24 hours, to prevent abuse.

 

 


 

playing video help

most problems playing video are to do with the media player you are using, not the file you downloaded. if you are unfamiliar with playing videos on your computer, please ask someone (preferably a teenager) to help you.

here are some things that might help:

1. make sure that you downloaded the correct file. if you are using windows media player, you need the avi file. if you are using quicktime, you need the mpeg.

2. if you are using windows media player, make sure that you have downloaded any relevant updates.

3. if you are using windows media player, and when you play the film you get just the audio but no video, then go to www.wmplugins.com/itemdetail.aspx?itemid=1034 and download the �divx codec'. this is a windows-authorized site. the download won't take long. after downloading and installing this plug-in, restart wmp and try playing the film again.

4. if the control buttons on your windows media player do not work, your windows media player may be corrupted. you may need to download a new one from microsoft. or you can download real player and play the video this way.

for more help:

http://www.videohelp.com/

for windows media player (avi files)

http://www.afterdawn.com/guides/archive/how_to_play_avi.cfm

for quicktime (mpeg files)

http://www.afterdawn.com/guides/archive/how_to_play_mpg_mpeg.cfm

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